Sales FAQ

Orders do not ship until all items are in stock (excluding special circumstances).

If your order has a pre-order item, please refer to the product page for the estimated shipping timeframe. You can also check for shipping updates for pre-order items on our Pre-Order Status Page.

Some products have an order limit and some do not. Each product page will verify if that product has an order limit.

Most Comic Con Exclusive products and autographed products will have a limit to 1 or 2 per household.

We take a hard stance on scalpers and bots and have anti-fraud measures in place. We will cancel any duplicate orders, orders made by bot use, or if we suspect fraud. IF YOU VIOLATE THIS RULE IT CAN RESULT IN THE CANCELLATION OF ALL ORDERS YOU HAVE PLACED.

NO. An item is not yours until your payment is processed.

Warning - Stock can run out in the middle of your transaction. We recommend creating an account and being logged in when a sale begins.

ALL SALES ARE FINAL.

Please make sure you want to go through with the purchase before completing the transaction. We are not accepting cancellation requests. Find more information in the NECA Refund Policy.

We do not guarantee mint condition packaging. If the packaging has a slight ding or crease, it is not subject to a return or exchange.

If there is an issue with your order please email us at CustomerService@NECAonline.com.

You will be charged IMMEDIATELY on placing your order. Shipping dates and delivery information is stated in the product's description.

Yes, we ship internationally. Please refer to each product's FAQ for possible shipping limitations or restrictions.

The NECA Store ships to the following countries:

North America:

• United States, Canada, Greenland, Mexico

Central America:

• Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama

South America:

• Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela

Caribbean:

• Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Bermuda, British Virgin Islands, Caribbean Netherlands, Cayman Islands, Curaçao, Dominica, Dominican Republic, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, Puerto Rico, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Sint Maarten, St. Vincent, Trinidad and Tobago, Turks and Caicos Islands, United States Virgin Islands

Europe:

• Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City

Africa:

• Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Democratic Republic of the Congo, Djibouti, Egypt, Eritrea, Eswatini, Ethiopia, Gabon, Ghana, Guinea, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Republic of the Congo, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, South Africa, Tanzania, The Gambia, Togo, Tunisia, Uganda, Zambia, Zimbabwe

East Asia:

• China, Hong Kong, Japan, Macau, Mongolia, South Korea, Taiwan

South Asia:

• Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka

Southeast Asia:

• Brunei, Cambodia, Indonesia, Laos, Malaysia, Philippines, Singapore, Thailand, Timor-Leste, Vietnam

Central Asia:

• Kazakhstan, Kyrgyzstan, Uzbekistan

West Asia/Middle East:

• Armenia, Azerbaijan, Bahrain, Cyprus, Georgia, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Palestinian Authority, Qatar, Saudi Arabia, Turkey, United Arab Emirates

Oceania:

• American Samoa, Australia, Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Guam, Marshall Islands, New Caledonia, New Zealand, Northern Mariana Islands, Palau, Papua New Guinea, Samoa, Tonga, Vanuatu, Wallis and Futuna

If you have items in your cart that cannot ship to your location, you will not be able to proceed with checkout. Please reach out to NECA Customer Service if you have any questions or issues.

Please note: All international sales are final. Duties, customs fees, and import taxes are not charged at the time of purchase. You may be charged additional duties and import taxes when you receive your shipment.

Find more shipping and delivery information in the NECA Shipping Policy.

No, we cannot combine orders once they are placed. Each order you place will have it's own shipping cost.

Please note all shipping rates are subject to change at any time.

We are required to charge sales tax on purchases in New Jersey, as well as other states/countries that legally require it.

This site accepts all major credit cards and PayPal.