BELOW IS GENERAL STORE INFO AND FAQS REGARDING ORDERS FROM THE NECA STORE. WE MAY UPDATE THIS PAGE IN THE FUTURE AS WE RECEIVE ADDITIONAL QUESTIONS.
IS THERE A LIMIT TO HOW MANY I CAN ORDER?
Some products have an order limit and some do not. Each product page will verify if that product has an order limit.
Most Comic Con Exclusive products and autographed products will have a limit to 1 or 2 per household.
We take a hard stance on scalpers and bots and have anti-fraud measures in place. We will cancel any duplicate orders, orders made by bot use, or if we suspect fraud. IF YOU VIOLATE THIS RULE IT CAN RESULT IN THE CANCELLATION OF ALL ORDERS YOU HAVE PLACED.
DOES PLACING AN ITEM IN MY CART RESERVE IT FOR ME?
NO. An item is not yours until your payment is processed.
Warning - Stock can run out in the middle of your transaction. We recommend creating an account and being logged in when a sale begins.
DO YOU ACCEPT RETURNS OR ORDER CANCELLATIONS?
ALL SALES ARE FINAL.
Please make sure you want to go through with the purchase before completing the transaction. We are not accepting cancellation requests. Find more information in the NECA Refund Policy.
WHAT IF MY PACKAGE IS DAMAGED?
We do not guarantee mint condition packaging. If the packaging has a slight ding or crease, it is not subject to a return or exchange.
You will be charged IMMEDIATELY on placing your order. Shipping dates and delivery information is stated in the product's description.
DO YOU SHIP INTERNATIONALLY?
Yes, countries are listed at checkout. If your country is not listed please reach out to NECA Customer Service.
Please note all international sales are final. Duties, customs fees, and import taxes are not charged at the time of purchase. You may be charged additional duties and import taxes when you receive your shipment.